General terms

These general terms of use are valid for all users of www.biosemselect.com, starting from 13.01.2024.

By viewing and/or using this website, you agree to the general terms of use of www.biosemselect.com

www.biosemselect.com reserves the right to change the general conditions of use at any time in compliance with Bulgarian legislation.

This page shows the terms and conditions under which products registered on our website www.biosemselect.com are sold to you.

Please read these terms and conditions of use carefully before ordering products from our site.                                                                                                                                                                 

Basic concepts

"Supplier (Seller)" is "Biosem Select" EOOD through the online store www.biosemselect.com. Supplier is the person with whom the User concludes a contract for the distance sale of a given product.

"User (Client)" is an able-bodied person who has agreed to the present general conditions of use in connection with the purchase of the products offered through the electronic store www.biosemselect.com.

"Electronic Store" is the website www.biosemselect.com for offering products for sale and for reaching an agreement between the Supplier and the User for the purchase and sale of specific products.

"Sale Agreement (Agreement)" - the contract for the purchase and sale of goods between the Supplier and the User concluded at a distance through this electronic store.

"Courier" is a trader who physically delivers the purchased product from the website www.biosemselect.com to the address specified by the User.                                                      

Subject to the general conditions of use                                                      

The general conditions of use regulate the relations related to the provision of services by www.biosemselect.com through the site. The catalog section of www.biosemselect.com is available for viewing by all. Registration on the website enables www.biosemselect.com to obtain reliable information about users who wish to place an order. Using the website www.starberry.bg means that you accept the general conditions of use, together with our privacy policy, regardless of whether you decide to register with us or not. If you do not agree to the terms of use, do not use this website.                                                                                                                                                               

 Information about us
www.biosemselect.com is a website operated by "Biosem Select EOOD" ("we", "supplier" or "seller"). We are registered in Bulgaria with our registered office in the village of Orizovo 6253, 1 Zornitsa Street.
EIK 203915553, phone 0878 239 904.                                                                                                          

Supervisors:
Commission for the Protection of Personal Data
Address: Sofia, "Prof. Tsvetan Lazarov" No. 2,
phone: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@cpdp.bg
Website: www.cpdp.bg

Consumer Protection Commission
Address: Sofia, PK 1000, 4A Slaveykov Square, 3rd, 4th and 6th floors
phone: 02/933 05 65
fax: 02/988 42 18
hotline: 0700 111 22
Website: www.kzp.bg                                                                                                                                      

2. Service and Delivery
You can see shipping details in the “Shipping and Payment” section of this website.             

3. Condition
When placing an order through our website, you warrant that:
3.1. You are legally capable of entering into binding contracts (distance selling contract).
3.2. You are at least 18 years old.                                                                                                                       

4. Formation of the contract between you and us
4.1. After placing an order, you will receive an email from us confirming that we have received your order. Please note that this does not mean that the order has been accepted. Your order is an offer to us to purchase your product.
All orders are subject to availability and acceptance by us, and we will confirm this acceptance by contacting you to confirm your order by telephone. A contract between us will only be formed when we contact you by phone.
4.2. If you make a mistake with your order, you have the opportunity to correct it before we process it.
If your order has already been processed you can also correct it, but this may extend the delivery time.
If your order has already been shipped, please return and exchange products in accordance with our returns policy - for more information, visit the "Returns and Exchanges" section of this website.
4.3. In case of incorrect data - wrong address, contact person and/or phone number when submitting the order, the Supplier is not bound by any obligation to fulfill the order.
4.4. The contract will only apply to those products whose dispatch we have confirmed by telephone. We will not be obliged to ship any products that were part of your order until we have confirmed that they are available and can be shipped.
4.5. We have the right to refuse any order placed by you for any reason.                                      

​5. User rights
5.1. If you have entered into a contract as a consumer, you may cancel the contract at any time within 14 days starting from the day after you have received the product(s). In this case, you will receive a full refund of the price paid for the products, in accordance with our returns policy - for more information, visit the "Returns and Exchanges" section of this website.
5.2. The user has the right to refuse to receive the product/s requested for purchase by him, when it is delivered to him under one of the following circumstances: the delivered product does not visibly correspond to the product requested for purchase by the user; there is a discrepancy between the price that the user should pay and the cent at which he placed the order; in case of discrepancy between the requested product and the delivered product, provided that it was impossible to establish this fact at the time of acceptance of the product by the user.                                                                                       

6. Availability and Delivery
6.1. The supplier undertakes to confirm the availability of the ordered product/s or to refuse the order within 7 days.
6.2. Your order will be shipped after you confirm it over the phone.
6.3. The supplier undertakes to deliver the product/s within the time specified in the "Delivery and Payment" section of this website.
6.4. Each product is checked for functionality and compliance before being sent to the User. The supplier guarantees that all products are new and unused.

7. Price and method of payment                                                                                                      
7.1. The price due for the products will be the same as that on the website at the time of the order.
7.2. Payment is made by cash on delivery to the courier company. The user does not receive his order until he pays for it.
7.3. Prices are subject to change without notice, but changes will not affect orders that have already been accepted by the Supplier.                                                                                           

8. Returns and Exchanges                                                                                      
If you decide to return a purchased product, please contact us on 0878 239 904, email office@biosemselect.com (for other options to contact us, visit the "Contact Us" section) and our team will arrange the return of the product, so that you remain satisfied and it is as easy and comfortable as possible for you. We will also send you a product return form and help you complete it.

For your convenience, we will refund the amount paid to us by bank transfer. The statutory period for verification and refund is 14 working days, but we guarantee that you will receive your money as quickly as possible (usually within 5 working days).

Product Return Requirements

The return must be made within 14 days from the date of receipt of the shipment.
Products subject to return are those whose commercial appearance or integrity of the product is not violated in accordance with the provisions of Art. 55 of the Civil Code.
To provide the document with which you purchased the product.
Correctly and legibly completed product return form.                                                                             

Replacement

Within 14 days, you have the right to exchange what you ordered. The only condition from our side is that the product is in the condition in which you received it from us - that its commercial appearance or integrity has not been violated in accordance with the provisions of Art. 55 of the Civil Code.

Replacement options:
You can exchange the product you purchased for the same item.
You may exchange the product you purchased for another of the same or greater value, paying only the difference.

In the event that you decide to exchange a product, please contact us on 0878 239 904 (for other contact options, visit the Contact Us section) and our team will do whatever it takes to ensure your satisfaction.

We are at your disposal every working day from 09.00 to 18.00!                                                            

9. Other Terms
9.1. The Supplier and the User in the electronic store www.biosemselect.com undertake to protect each other's rights and legal interests, as well as to protect their trade secrets, which became their knowledge in the process of executing the contract and these general terms of use.
9.2. The Supplier and the User undertake, during and after the expiration of the contract period, not to make public any written or oral correspondence between them. Publication of correspondence in print and electronic media, Internet forums, private or public websites, etc. may be considered public domain.
9.3. In the event of a conflict between these general conditions of use and provisions in a special contract between the Supplier in the electronic store www.biosemselect.com and the User, the clauses of the special contract shall prevail.
9.4. The possible invalidity of any of the provisions of these general conditions of use will not lead to the invalidity of the entire contract.
9.5. The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.
9.6. These general conditions of use are valid for all Users of www.biosemselect.com
9.7. The Supplier delivers and hands over the goods to the User within the time limit specified at the conclusion of the purchase and sale contract.
9.8. If the term is not expressly agreed upon between the parties at the conclusion of the contract, the Supplier delivers and delivers the goods within a reasonable time, but no later than 2 months.
9.9. The User must inspect the goods at the time of delivery and handover by the courier company (courier) and if it does not meet the requirements, notify the Supplier immediately.
9.10. If the User does not present his requests for return, exchange and/or complaint upon acceptance of the delivery, it is considered accepted and approved.
9.11. Products purchased by the User through www.biosemselect.com are covered by a warranty subject to the warranty conditions. For more information, visit the "Warranty Terms" section of this website.
9.12. www.biosemselect.com is not responsible for failure to fulfill its obligations under this contract in the event of circumstances such as, but not limited to, force majeure, force majeure, extraordinary events, problems in the global network (Internet) and in the provision of the services beyond the control of www.biosemselect.com                                   

10. Information on exercising the right to withdraw from the contract
10.1. Right to withdraw from the contract remotely or off-premises: The user has the right to withdraw from this contract without giving reasons within fourteen (14) days. The cancellation period is fourteen (14) days from the date on which you or a third party, other than the carrier and indicated by you, took possession of the goods. To exercise your right of withdrawal, you must notify us at the contact details provided on the website www.biosemselect.com and of your decision to withdraw from the contract with an unequivocal statement (see the ways to contact us in the Contact Us section "). In order to comply with the withdrawal period, it is sufficient to state your wish regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
10.2. Effect of cancellation: If you cancel this contract, we will refund to you all payments we have received from you, including delivery costs (except for additional costs associated with your chosen delivery method other than the cheapest standard method of delivery offered by us), without undue delay and in any case no later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will make the refund to the bank account specified by you. In any event, this refund will be at no cost to you. We have the right to delay refunds until we receive the goods back or until you provide us with evidence that you have sent back the goods, whichever occurs first.
10.3. In case of a dispute that cannot be resolved jointly between the Provider and the User, you can use the ORS site (online dispute resolution).                                                                    

11. Warranty conditions
The online store www.biosemselect.com provides its customers with a commercial guarantee, according to legal regulations.

The warranty of the products purchased by you will be honored only if the following conditions are met:

Any document received after payment for the purchased goods is considered a warranty document. Keep this document in case you wish to benefit from a warranty on the products you have purchased.

Please note that the warranty only covers manufacturing, structural defects and incorrect assembly.

Factory defects are not accepted:
Broken, scratched, dismantled or missing elements of the product as a result of external impact (from overloading, abrasion, abrasion, tearing).
Damage and violations of the integrity of the product, presence and traces of the customer's attempt to independently remove the defects, severe wear and tear of the product and traces of improper operation, storage and repair attempts by the user.

In the event of a manufacturing defect, the product is subject to repair or replacement within 30 days, according to Bulgarian legislation.

From this point of view, in the event of a manufacturing defect in the product you purchased, you have the full right to benefit from our warranty conditions.
In such a case, you can choose:

To replace the product with a new one.
Decide to return it.

Returns and exchanges occur within thirty (30) days from the date of receipt of the shipment. If the guarantee is honored, the amount paid by you is refunded via bank transfer within five (5) working days.                                                                                                               

12. Information on the rights of users arising from the legal guarantee under Art. 112, Art. 113 and art. 114 of the Consumer Protection Act (CPAP):
Art. 112. (1) In case of non-compliance of the consumer goods with the sales contract, the consumer has the right to file a complaint, asking the seller to bring the goods into compliance with the sales contract. In this case, the consumer can choose between repairing the product or replacing it with a new one, unless this is impossible or the chosen method of compensation is disproportionate compared to the other.
(2) It is considered that a given method of compensation for the consumer is disproportionate if its use imposes costs on the seller which, compared to the other method of compensation, are unreasonable, taking into account:
1. the value of the consumer goods, if there was no discrepancy;
2. the significance of the discrepancy;
3. the possibility to offer the user another way of compensation, which is not related to significant inconveniences for him.

Art. 113 (1) When the consumer goods do not conform to the sales contract, the seller is obliged to bring them into compliance with the sales contract.
(2) Bringing the consumer goods into compliance with the sales contract must be carried out within one month, counted from the submission of the complaint by the consumer.
(3) After the expiration of the term under para. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction in the price of the consumer goods according to Art. 114.
(4) Bringing the consumer goods into compliance with the sales contract is free of charge for the consumer. He does not owe the cost of shipping the consumer goods or for materials and labor related to the repair and, and should not suffer significant inconvenience.
(5) The user may also request compensation for the damages suffered as a result of the non-compliance.
Art. 114 (1) In case of non-compliance of the consumer goods with the sales contract and when the consumer is not satisfied with the resolution of the complaint under Art. 113, he has the right to choose between one of the following options:
1. cancellation of the contract and refund of the amount paid by him;
2. reduction in price.
(2) The consumer cannot claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's complaint.
(3) The merchant is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when, after having satisfied three complaints of the consumer by carrying out repairs of the same product, within the warranty period under Art. 115, there is a subsequent occurrence of non-compliance of the goods with the sales contract.
(4) The consumer cannot claim to cancel the contract if the non-conformity of the consumer goods with the contract is insignificant.                                                                                  

13. Use of cookies
13.1. We use cookies to improve your user experience within our site by remembering your preferences. Without the use of cookies, your user experience at www.biosemselect.com will be significantly less personalized.
13.2. For more information about cookies and your options to change their settings (how to use them), visit the "Cookie Policy" section of this website.                                                   

14. Privacy Policy                                  
We strive and make every effort to strictly comply with the legal requirements for the storage and processing of your personal data. For more information about our privacy policy and the protection of your personal data, please visit the "Privacy Policy" section of this website.                                                                                                                                                           

15. Changes to the general terms of use
15.1. The provider reserves the right to amend the general conditions of use, and any changes will be published and reflected in this document.
15.2. The supplier is obliged to notify the user of any change in the general terms and conditions within 7 days of the occurrence of this circumstance at the telephone, e-mail or correspondence address specified by him in accordance with Art. 147b, para. 1 of the PPE.
15.3. When he does not agree with the amendments to the general terms and conditions, the user may withdraw from the contract without giving a reason and without owing compensation or a penalty, or continue to perform it under the general terms and conditions valid before the amendment according to Art. 147b, para. 2 of the PPE.
15.4. The User exercises his right to withdraw from the contract by sending a written notification to the Supplier within one month of receiving the notice of amendment to the general terms and conditions according to Art. 147b, para. 3 of the PPE. The user's right to withdraw from the contract does not apply in cases where the amendment to the general conditions is the result of an order or instruction of a competent authority according to Art. 147b, para. 2.
15.5. The changes in the general conditions bind the user under the contract, when the user is notified of them under the aforementioned conditions and has not exercised his right to withdraw from the contract according to Art. Art. 147b of the Civil Code.

The present general conditions of use are valid for all users of www.biosemselect.com, starting from 13.01.2024.